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Frequently Asked Questions
Unfortunately, Luggage Custody Service is not available.
Visa Office is located at the International Terminal Arrivals Floor, before the passport control (on the west side). It is open 24/7. Tel no: 0 252 511 1131
For detailed information on customs procedures you can either visit www.gumruk.gov.tr or call +90 252 511 1000 Ext.: 1765.
There is no connection between the two terminals; it is a 5-minute walk.
There is a shop at the exit of arriving passengers at the domestic terminal.
Ministry of Finance departure fee stamp can be purchased from the information desk located at the international terminal departures floor.
For further information on departure fee stamp, please contact: 0 252 511 10 00
Note: The departure fee stamp payment must be made before the passport control.
Please go to Tax-free desks located on the international terminal departures floor to complete the required transactions.
TAV Lost & Found offices provide service 24/7 at the information desks of domestic and international terminals.
Telephone: 0252 511 10 00
There is no hairdresser service in our terminals.